FREE UK DELIVERY / SECURE CHECKOUT / MONEYBACK GUARANTEE

FAQs

What is your returns and refunds policy?

We offer a 14 day no-quibble Moneyback Guarantee if you are not 100% satisfied with your product. Alternatively, if you wish to exchange your product for e.g. a different size, then again just send it back to us within 14 days and we will arrange this.

There is a link at the bottom of this page to the full Returns and Refunds Policy if you wish to read it.

Where are you based?

We are based in the UK, and the majority of our products are stored here. We do also work with some international fulfillment partners to store and ship some of our products. We deliver our products worldwide.

How much does delivery cost?

Free UK delivery on all orders. Worldwide delivery costs just £12.99.

How long will my order take to arrive? 

The majority of orders are processed and sent out within 3 working days and are usually delivered to you within 5 to 15 working days. Some items may take longer at peak periods, but we will keep you updated as to the status of your package. 

How do I contact you?

Our email address is info@selloutcrowd.co.uk. We endeavour to reply to most emails within 8 hours and all within 24 hours.

What payment options are there?

We accept payment from all the major credit and debit cards (incl. VISA, MasterCard and American Express) in addition to PayPal, Google Pay, Apple Pay and Amazon Pay. 

Is my payment secure?

Yes. We use secure, encrypted SSL technology and have the McAfee security certification. You will note the secure payment 'padlock' symbol in the browser above.

What happens if the item I want is showing as out of stock?

Please email us, as we may well be able to restock the item very quickly.

I have a sizing query on one of your items, what should I do?

Please send email us on info@selloutcrowd.co.uk, and we will give you guidance as to the correct size to order. 

How can I trust your site?

We launched our business in the summer of 2017, and in that time period, we have sold thousands of products and have had countless happy, repeat customers. Ours is one of the fastest growing sites amongst our peer group, with new product lines being added all the time, and we are top 6% worldwide for visitors to the site amongst peer group brands launching around the same time as us.

Do you have a social media presence?

Yes, we have a vibrant Instagram page with a sizeable following. Check us out on @selloutcrowduk 

Are the products good quality?

Yes. We always work with manufacturers that provide high quality products. The products in our music and rockstars range are custom designed tribute items and are not official merchandise. The designs featured are for decorative purposes and imply no connection or endorsement to or from the subject.

If for any reason you are not wholly satisfied with the quality of your item, you can simply return it and we will issue a full refund. 

I have a discount code. How do I use it?

You add the product to cart in the usual way and then progress through the checkout stages where you will be asked if you have any discount codes. Enter it there and your discount will be applied. 

How do I order?

All orders must be made through our site. Just find your item and click the 'Add to Cart' button.  Your shopping cart link is at the top right hand side of the screen (looks like a bag). It will show a symbol if you have items in it. When you are ready to purchase, just click on it to start the checkout process.

I want to order a product as a gift for someone else. Can I do this?

Yes. Just order the item in the usual way, but when asked for the shipping address in the checkout stage, enter the recipient's address so that it will be delivered directly to them.